Care Coordinators play a crucial role in supporting patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the comprehensive model to reflect local priorities, health inequalities or population health management risk stratification.
The role of the Care Coordinator is pivotal to supporting Personalised Care and will work closely with the roles of the Social Prescribing Link Worker and Health and Wellbeing Coach to support patients with complex social and health needs or Long Term Conditions to develop their care self-management skills.
NHSEI has created a recruitment package for Care Coordinators which can be found here
Curriculum and Training:
The Personalised Care Institute (PCI) has been set up to support the training and development of professionals whose role focuses on promoting Personalised Care and sets out the core skills and competencies relevant to these roles. PCI has developed a core curriculum for all personalised care roles which can be found here
Care Coordinators can create a Learner account on PCI which will allow them to access free e-learning to support their development in the role. You can find out more here
You can also find local training and support in Personalised care for staff and the general public via the BLMK Personalised Care Directory.