Telephony and Appointment Booking
Telephony and Appointment Booking
Directly bookable appointments – guidance for practices, NHS England, 2022.
Guidance on contractual requirements for online appointment booking. Includes
- Definition of ‘directly bookable’
- Types of directly bookable appointments
Getting Started: Redesigning Appointment Systems, Primary Care Improvement Connect.
(Access to Primary Care Improvement Connect required. Request access here).
From the Getting Started Series on Primary Care Improvement Connect, a guide to redesigning appointment systems, including a worksheet and webinar.