Case Studies

Case Studies


General practice: case studies of GP organisations working at scale to deliver access and continuity, Nuffield Trust, 2022. 

A collection of case studies of different types of GP organisation, demonstrating options for improving access while maintaining access for those that need it.  


Time for Care programme Case Studies, Primary Care Improvement Connect. 

(Access to Primary Care Improvement Connect required. Request access here). 

A collection of cases studies of practices and PCNs which have implemented improvements through the Time for Care programme, including many relating to access, appointment booking and improving efficiency. 


Ensuring new technology improves primary care access for all, Swan Medical Practice, Birmingham, 2022. 

Introduction of an online consultation system and how this helped manage triage, improved communications between practice staff and patients, demand management and ‘did not attend’ rates. 


Improving access, experience and outcomes for patients through population health management, Modality Partnership, Hull.

(Access to Primary Care Improvement Connect required. Request access here). 

Modality Partnership PCN used population health data, worked with their communities to develop a programme to improve access and reduce health inequalities, including: 

  • Calling patients to schedule routine recall appointments and ensuring they can access the appointment 
  • Multi-faceted interventions to improve access to care e.g. focused activity on cancer screening uptake for minority ethnic and non-English speaking patients 
  • A comprehensive QI approach e.g. focus on comprehensive cancer care from screening to end of life care 


Using demand and capacity data to help improve patient choice and access, Malmesbury Primary Care Centre, South West, 2022. 

(Access to Primary Care Improvement Connect required. Request access here). 

Redesigning the appointment system reduced unmet demand by 70%, improved patient choice and helped relieve pressure on staff.


A more flexible approach to managing patient demand and future peaks in pressure, The Orchard Practice, South East 

How the Orchard Practice used the Time for Care programme to manage demand, using a RAG (red, amber and green) rating to categorise work, and implemented a more flexible timetable for telephone appointments. 


Simple changes maximise use of appointments and increase efficiency, Dunstan Village Group Practice, North West. 

Dunstan Village Group Practice used the Productive General Practice (PGP) Quick Start programme, part of Time for Care, to increase the use of eConsult, better utilise nurse appointments, improve management of reception tasks and create a more organised working environment. Resulted in release of 4 hours of senior receptionist time, and 5 hours of GP time.