A narrative for person-centred care
Intended audience groups 1 and 2
- Group 1: All adults and young people living in Bedfordshire, Luton or Milton Keynes; unpaid carers (family, friends); volunteers and personal assistants.
- Group 2: Front line registered and unregistered staff in all health (NHS, Community and Primary Care) and social care environments, secondary care including health improvement personnel, nursing, practitioners, pharmacists, link workers, patient engagement, volunteers and personal assistants of care. All care roles providing a care provision or working with people, families and communities.
This narrative describes what good quality integrated care looks like, from the point of view of anyone who needs access to multiple services over time. Created with the help of Think Local Act Personal (TLAP), and working with service users, carers, charities, commissioners and professionals, it was adopted as a national definition for integrated care by all the system leading bodies in England, including the Department of Health in a national ‘Shared commitment’ document.
National Voices and Think Local Act Personal (hosted by Social Care Institute for Excellence)