Operational and Management Roles

This page includes support and development offers and online resources relevant for Practice Managers and PCN Managers.

Core Skills for Practice, PCN Managers and their Teams:

NHS England have developed two free training sessions to support Practice, Primary Care Network (PCN) Managers and their teams. This training will equip managers and their teams with the tools, resources and knowledge to become effective leaders and to develop strong resilience to thrive in their roles. Book here.

For more information, please see the flyers below:

Core skills – training sessions poster

IGPM (Institute of General Practice Management) Accreditation Member Status Accreditation Framework 

The accreditation process requires the Practice Manager to evidence their knowledge and skill against a set framework which will then be assessed by the IGPM. Download the  IGPM-Accreditation-Framework-FINAL 

NHS Leadership Academy 

The NHS Leadership Academy offers several programmes to support the development of people in managerial and leadership roles, including:

PMA Academy Apprenticeships

The Practice Managers’ Association offers a range of Apprenticeship-standard programmes for anyone in a primary care management role. The PMA also offers support for practices to recruit apprentices. 

PMA Apprenticeships are 95% government funded, with a 5% employee co-investment.

View the PMA Academy Apprenticeships

Higher Development Award

This course is delivered through West Suffolk College and is free to attend. It is a virtual course which will help you develop a range of skills, including: 

  • Personal Development 
  • Coaching and Mentoring 
  • Customer Service 
  • Solving Problems 
  • Develop Working relationships 

In addition to the 1 day per month study day, you will have access to online tutor led Maths and English workshops as well as a variety of online resources and workbooks to help self-study during the course. 

  • A dedicated tutor will also be on hand to guide you through to successfully completing your qualifications, which will include: 
  • Level 2 Certificate in Team Leading 
  • Level 2 Functional Skills Maths 
  • Level 2 Functional Skills English 

View dates and booking information.

View Higher Development Award information and FAQs on the HEE website.

NHS Events

NHS England page of events, training and masterclasses. Includes several relevant to primary care

View NHS Events

Online Learning, Resources and Support Networks

Management and Leadership Skills  on Elearning for Healthcare.  An online toolkit to support the development of multi-professional health and social care leaders and managers. 

NHS England National general practice improvement programme Details of the universal, intermediate and intensive offers of support for practices and PCNs to help take control of their workload

Primary Care Improvement Community Run by the NHSE Primary Care Transformation team, this space on NHS Futures provides events, training, case studies, including Quality Improvement resources

NHS England Primary Care Networks Resources and Support including contacts, collaboration, case studies, podcasts. Includes PCN and Practices Support Hub on NHS Futures.

NAPC Primary Care Network Support. Online resources for PCN Support including developing teams and leadership capabilities. 

IGPM Practice Management Webinars and Toolkits. Institute of General Practice Management free to access webinars and toolkits e.g. Gender Identity Toolkit.

NHS Pensions Employer Events. Free training for pension administrators and practice managers on NHS Pensions. View more guidance and resources in the Employer Hub.

BMA Advice and Support for GP Practices A suite of information for GP partners, practice managers and doctors to use to ensure your practice is compliant and delivering the best patient care.

Peer Support Networks

Health and Wellbeing

View the Health and Wellbeing for Primary Care pages

Knowledge and Library Resources

You have access to ebooks and journals to support your work and development. These are examples of ebooks from Kortext:

View the Knowledge Specialist Resources page for how to access Kortext.